Flexible Customer Service Management & Tracking Software
ServiceCounter™ is the customer service management software for retail sites, super stores, and service centers to track and manage the service, warranty, return, and repair needs of consumer product. It enables the support of different business processes with unique workflows, data capture, and validations to realize maximum efficiencies and achieve excellence in customer service.
The ServiceCounter™ retail customer service software can be selected for use as a point solution to create and manage customer service tickets, capture product returns, issue loaners/exchanges, and coordinate internal and outsourced repair. ServicePortals™ often complement ServiceCounter™ to provide maximum customer service with customer web-enabled functionality and/or call center support. Common integrations for our customer service tracking software includes POS and ERP systems.
Retail Customer Service Tracking Software Features
Business Intelligence Driven by Data Integrity
Enforce the capture and validation of the right customer, product, and service data at the right step in the process, providing maximum operational efficiency and the most accurate data for business intelligence.
Streamlined and Enforced Customer Service Management Procedures
Workflows ensure accurate and consistent procedures are followed by all users at all times. This eliminates arbitrary decision making, significantly reduces mistakes and rework, and enables quantifiable performance analysis.
Outstanding and Effective Customer Service Tracking Tools
Instant visibility to warranty qualification, historical customer service events, and relevant product information enable speedy turnaround times, factual responses, and proactive service. Our customer service management software also allows for automated notifications sent via SMS/Text give you improved communications with your customers.
Inventory and Seed Stock Improvements
Decrease the need to keep excess inventory on hand by managing and tracking seed/exchange stock along with the issue of loaners.
User Productivity and Task Management
Monitor real-time user performance and distribute work effectively via customizable service ticket list views, security roles, and ServiceIntelligence™ reporting.
Accurate Diagnostics for Problem Identification and Returns Avoidance
ServiceCounter™ has integration capability with an on-site diagnostics tool for mobile devices and other electronic products. This will allow for not only a considerable reduction in total returns, but also pass along critical information to RepairCenter™ once the product is in the repair process.