Create and Manage Unique RMA Processes

For Service Providers

We create winning solutions that help manage simple and complex item returns for both businesses (B2B) and consumers (B2C).

Return merchandise authorization (RMA) processing has a variety of definitions. Some consider RMA processing as means to authorize returns service of a single product while others define it as bulk returns. Some RMA processes are designed to manage returns for same unit repair while others are designed for triage and forward or replacement fulfillment. No matter how you define it, ServiceCentral’s RMA Software Solutions can be configured to manage any returns type and returns service model combination.

illustration of sms return merchandise authorization

Improve the Returns Experience

  • Create professional experiences for customers to initiate and track returns
  • Personalize an RMA system that fits your unique RMA type and service model process
  • Provide updates to customers and staff alike, using text, email, or unique dashboard views through text and email
consolidated data on a desktop and a tablet

Consolidate and Improve Visibility

  • Easily manage all RMAs from initiation through final fulfillment on one cloud-based, secure platform
  • Maintain real-time visibility to inbound and in-process returns across many customers, locations, and vendors
  • Integrate your RMA processes throughout the organization using APIs
illustration of the return merchandise process

Manage Returns Your Way

  • Create unique return dispositions and workflows based on the item and condition
  • Manage items in RMA one or many factors like the model, serial, or unique issue
  • Optionally add RMA dispositions to return, repair, or fulfilment workflow and inventory processing