Reverse Logistics Management Software for Every Product Service
OEMs, 3PLs, and depots manage fulfillment and RMA services better with ServiceManager™.
What is ServiceManager™?
ServiceManager™, ServiceCentral’s enterprise resource planning software, provides unmatched flexibility with fully configurable workflows and best-of-breed service management functionality. Features of this platform include assistance with:
Looking for help managing your reverse logistics partnerships? ServiceManager™ can help you build a better reverse logistics business and manage unique ticket fulfillments that your ERP system simply can’t handle.
RMA management comes with its share of complexities. With ServiceManager™, you can create, authorize, and direct consumer and B2B return merchandise with our customizable workflows and logic for both customers and providers.
Repair and Returns Processing
Obtain high-level efficiency on the repairs and returns processes. ServiceManager™ can help you manage triage transitioning for returns, repairs, and refurbishment, replacement, or other necessary product dispositions.
Manage unique fulfillment requests, especially through reverse logistics channels, including rekitting, order management, and shipping fulfillment.
With supply chain challenges and e-commerce businesses thriving, never has inventory management been so important. ServiceManager™ allows you to input and track devices, parts, accessories, and other materials needed to fulfill, repair, or replace products.
Warranty and Insurance Claims
You can also collect, entitle, and process warranty claims against product warranties or insurances validating that entitled services are approved and delivered.
Internal efficiency is at the root of positive external processing. ServiceManager™ allows you to create and manage unique workflows for your staff to process and appropriately fulfill services based on region, product, triage results, and many other conditions.
Improve Your Reverse Logistics Partnerships With Dynamic ERP Software
ServiceManager™ combines the best of ticket fulfillment practices with the internal necessities of relationship management. But that’s not all ServiceCentral provides. We have logistics software that spans the reverse supply chain industry. Whether you’re a manufacturer in need of a new service provider network or you’re the manager of a device repair business, ServiceCentral has you covered. Get started with an inquiry today.
What Our Users are Saying
ServiceCentral’s ability to configure and customize their product to our needs allowed us to focus our efforts elsewhere and go to market faster.
Julian Mitchell, G2 Reverse Logistics
ServiceCentral delivers an outstanding level of support. Although they work with many other businesses, we always feel that we’re their only customer.
Bob Everest, Paragon Bay
The stellar presentation and training made a big impact on us being able to get the most out of the solution.
Kemer Pino, Topp Solutions
ServiceCentral’s returns management solution enhances our overall operation process controls and provides additional business intelligence.
Carlos Lafitte, Cooper General