Reverse Logistics Management Software for Every Product Service
OEMs, 3PLs, and depots manage fulfillment and services better with ServiceManager™.
ServiceManager™, ServiceCentral’s enterprise service management software platform, provides unmatched flexibility with fully configurable workflows and best-of-breed service management functionality. Easily create unique, after-sales processes, managing RMA, fulfillment, returns and repairs, disposition, refurbishment, remanufacturing, B2B, or B2C needs. With ServiceManager, build a better reverse logistics business and manage unique fulfillments your ERP simply can’t handle.
Create, authorize, and direct consumer and B2B returns merchandise with our customizable workflows and logic for both customers and providers.
Repair and Returns Processing
Manage services by dynamic offerings with triage transitioning to returns, repairs and refurbishment, replacement, or other dispositions.
Manage unique fulfillment requests, especially through RL channels, including rekitting, order management, and shipping fulfillments.
Manage customer or company owned devices, as well as parts, accessories, or other materials needed to fulfill, repair, or replace products.
Warranty and Insurance Claims
Collect, entitle, and process claims against product warranties or insurances validating that entitled services are approved and delivered.
Create and manage unique workflows for your staff to process and appropriately fulfill services based on region, product, triage results, and many other conditions.
What Our Users are Saying
ServiceCentral’s ability to configure and customize their product to our needs allowed us to focus our efforts elsewhere and go to market faster.
Julian Mitchell, G2 Reverse Logistics
ServiceCentral delivers an outstanding level of support. Although they work with many other businesses, we always feel that we’re their only customer.
Bob Everest, Paragon Bay
The stellar presentation and training made a big impact on us being able to get the most out of the solution.
Kemer Pino, Topp Solutions
ServiceCentral’s returns management solution enhances our overall operation process controls and provides additional business intelligence.
Carlos Lafitte, Cooper General