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Reverse Logistics Management Software for Every Product Service

OEMs, 3PLs, and depots manage fulfillment and services better with ServiceManager™.

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ServiceManager™, ServiceCentral’s enterprise service management software platform, provides unmatched flexibility with fully configurable workflows and best-of-breed service management functionality. Easily create unique, after-sales processes, managing RMA, fulfillment, returns and repairs, disposition, refurbishment, remanufacturing, B2B, or B2C needs. With ServiceManager, build a better reverse logistics business and manage unique fulfillments your ERP simply can’t handle.

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RMA Processing

Create, authorize, and direct consumer and B2B returns merchandise with our customizable workflows and logic for both customers and providers.

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Repair and Returns Processing

Manage services by dynamic offerings with triage transitioning to returns, repairs and refurbishment, replacement, or other dispositions.

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Fulfillment Management

Manage unique fulfillment requests, especially through RL channels, including rekitting, order management, and shipping fulfillments.

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Inventory Management

Manage customer or company owned devices, as well as parts, accessories, or other materials needed to fulfill, repair, or replace products.

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Warranty and Insurance Claims

Collect, entitle, and process claims against product warranties or insurances validating that entitled services are approved and delivered.

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Workflow Management

Create and manage unique workflows for your staff to process and appropriately fulfill services based on region, product, triage results, and many other conditions.

What Our Users are Saying

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Connect with an industry consultant, discuss your business goals, and learn how ServiceCentral can help transform your service organization.