February 15, 2022
4 Tips for Better RMA Operations: Warranty & Insurance Claims
Keeping the customers happy and the overhead low is Warranty and Insurance 101. Unfortunately, achieving quarterly goals while maintaining long-term relations is not the easiest balance to achieve. Returns management software systems are what stand between the customer’s claim and the internal scrambling for optimal efficiency. While these systems should be there to guide the [...]
February 10, 2022
5 Signs You Should Revamp Your RMA Software in 2022
There’s nothing quite like smooth operating logistics software. Of course, perfect applications don’t exist. But as return companies rush to keep up with competitors in 2022, there is a wide gap in the industry between software that adequately supports returns management processing and software that seriously harms it. Whether you’re a returns management service provider [...]
December 8, 2021
6 Ways a Holistic Third-Party System Can Improve Your Return Processes
It used to be that reverse logistics operations relied solely on wired telephones, DOS computers, and file cabinets for communication and organization. Now, product and claims information is visible on an interconnected front. But that doesn’t mean that administrative challenges are in the distant past. On the contrary, in fact. What companies used to organize [...]
March 31, 2021
G2: A new solution evolves from a tradition of reverse logistics excellence
How do you reinvent reverse logistics? Find the man who coined the term, build a team of leaders from his 123 year-old company, partner with innovative technology companies, develop a solution that adapts to each unique customer, and focus on sustainability, not liquidation. At least, that’s how G2 is doing it.
October 27, 2020
ServiceCentral Announces Completion of SOC 2 Compliance
From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.
August 26, 2020
Company Rolls Out RepairQ to Improve Customer Experience
HARTLAND, Wis., Aug. 24, 2020 -- For customers at Batteries Plus Bulbs' more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ®. The software, which was created by ServiceCentral®, will help Batteries Plus Bulbs' expert technicians provide an enhanced [...]
June 8, 2020
COVID-19 Customer Notice
While the health and well-being of our customers, employees, and communities is our top priority during the COVID-19 pandemic, we are taking critical measures to ensure your services continue without interruption. We’ve limited business travel and encouraged employees to leverage technology to hold business meetings whenever possible. ServiceCentral has always embraced a flexible work from [...]
November 29, 2017
What’s New in the Q?
RepairQ Release 1.13.10 is packed with fixes, updates, and improvements – check it out! ✓ Purchase Order Updates ✓ Ticket Item Search Optimization ✓ Phone Number Formatting on Tickets ✓ Inventory Valuation Reports – Inactive Catalog Item filter ✓ Supplier RMA # ✓ Inventory Lock System ✓ Inventory Count Sheet [...]
March 28, 2016
Repair Depot Management with ServiceCentral (Infographic)
Software Solutions for Repair Service Businesses Click Image for Full Resolution ServiceCentral’s Repair Order Tracking Process Overview ServiceCentral’s software platform tracks and manages the the flow of product through the entire return and repair process, from RMA, initial receipt and triage, to repair, QA and shipment. Powerful administration tools enable your business to configure unlimited service, […]
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