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WASHINGTON – CTIA, the wireless industry association, today announced a common industry-wide standard for evaluating pre-owned wireless devices. ServiceCentral’s Director of Business Development, Chris Bleess, played a key role in these discussions. Established by CTIA’s... Read More →

LOCAL SUPPORT OPTIONS IMPROVE TURNAROUND TIMES, INCREASING CUSTOMER SATISFACTION ServiceCentral & RepairQ merge to bring expanded software solutions for mobile and consumer electronics service organizations. This post originally appeare... Read More →

Software Solutions for Repair Service Businesses Click Image for Full Resolution ServiceCentral’s Repair Order Tracking Process Overview ServiceCentral’s software platform tracks and manages the the flow of product through the entire return and repair process, from RMA,... Read More →

One of the most significant features of Cloud Computing is the ability to operate specific instances of a software application on a shared environment while keeping processes and data organizationally separated. But what if you are a national or global organization that wants... Read More →

One of the most daunting challenges facing after-sales product support and repair organizations is how to effectively manage the differentiation of processes/operations based on unique product design, sales vendor, customer warranty entitlement, technician skills, etc. Yes, the... Read More →

Catapult your Customer Service Operations and After-Sales Product Support to the Next Generation with One Strategic Vision In recent years, the drive to increase overall business revenue from customer service programs and after-sales product support operations has become a top... Read More →

Optimize Retail Repair Operations with Our Customizable Solution Click Image for Full Resolution Why Choose the ServiceCentral Platform? When it comes to effective after sales service and repair of products, retail service management can present unique challenges for your... Read More →

Already a standard-setting leader in 110+ countries throughout North America, Latin America, Europe and Asia Pacific, ServiceCentral has perfected a single-platform service management solution that allows clients to leverage global reach within one web-based hub. ServiceCentral... Read More →

ServiceCentral Technologies was featured in CIO Review magazine article “20 Most Promising Logistics Tech Solution Providers” on Oct. 23, 2014. CIO Review analyzed hundreds of logistic solution providers. The analysis included an evaluation of the vendors’ use of the latest... Read More →

You are the company’s IT Director and the Business Development Director comes into your office and says, “Great News, the deal with Big Global Manufacturer has come through and I need you to get ready to deploy our solution and integrate into their backend in 60 days. They... Read More →