Category: News

December 8, 2021

6 Ways a Holistic Third-Party System Can Improve Your Return Processes

It used to be that reverse logistics operations relied solely on wired telephones, DOS computers, and file cabinets for communication and organization. Now, product and claims information is visible on an interconnected front. But that doesn’t mean that administrative challenges are in the distant past. On the contrary, in fact. What companies used to organize [...]

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December 2, 2021

3 Simple Software Solutions for Better Repairs and Returns Logistics

As a manufacturer or third-party beholden to retailers’ product needs, there are a lot of challenges to overcome with 2022 around the corner. Between the customer’s experience and the ever-growing demand for greater reverse supply chain efficiency, becoming an expert at moving products and ensuring their visibility has never been so vital for operational success. [...]

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August 13, 2021

Customer Inquiries Bogging Down Your Call Center?

With the pain points of choosing a technology partner in mind we set out to create a single document that anyone on a mission to find a new reverse logistics partner could use to feel empowered to ask the right questions and make a confident decision.

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July 27, 2021

So you want to reevaluate your reverse logistics solutions?

With the pain points of choosing a technology partner in mind we set out to create a single document that anyone on a mission to find a new reverse logistics partner could use to feel empowered to ask the right questions and make a confident decision.

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April 26, 2021

ERN is Doing Its Part to Promote Sustainability and Reuse.

The E-Reuse Network is a collaboration initiative for device repair businesses, electronics recyclers, PC refurbishers, and ITADs, along with the organizations that supply these companies with industry-related solutions and services. ServiceCentral supports the reuse, repair, and refurbishment of electronic devices through the RMA process and trade-in tools within our applications.  As part of our Earth Month celebration, we sat [...]

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April 21, 2021

The Reverse Logistics Association’s Focus on Sustainability

The Reverse Logistics Association (RLA) is committed to educating and bringing together individuals and organizations to address their reverse logistics needs. ServiceCentral supports reuse, repair, and refurbishment and helps to drive resell through these means.

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April 13, 2021

Earth Month Kickoff

ServiceCentral is taking a look at e-waste as the kickoff for our Earth Month celebration. Find out how big of a problem it is and what you can do about it.

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March 31, 2021

G2: A new solution evolves from a tradition of reverse logistics excellence

How do you reinvent reverse logistics? Find the man who coined the term, build a team of leaders from his 123 year-old company, partner with innovative technology companies, develop a solution that adapts to each unique customer, and focus on sustainability, not liquidation. At least, that’s how G2 is doing it.

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March 12, 2021

RepairQ Women in Tech Customer Spotlight

Women working in tech are hard to come by. Women in tech repair are even more so. According to the Bureau of Labor Statistics, only 25% of those working in electronic equipment repair and maintenance are women. Anyone working in tech can tell you it takes an agile individual with determination to succeed in the [...]

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