May 11, 2022
3 Serious Benefits of Revamping RMA Workflows
Thanks to the increase in e-commerce orders over the last few years, and the Great Resignation, product ordering, and returning processes have been pushed to their limits. Delays in the supply chain continue—as well as in the reverse supply chain—and the old way of implementing workflows is simply not working well enough. Whether you’re an [...]
May 5, 2022
Opening an Electronics Repair Service Shop? 5 Must-Haves to Get You Started
Maybe you’ve repaired devices on the side for years, helping family members and friends start afresh without having to purchase something new. Or maybe it’s a skill you’ve honed over the years, and you’re now ready to take it to the next level. Whatever your reason for opening a repair shop, you’ll need to pay [...]
April 26, 2022
How a Lack of Efficient Technology Can Harm 3PL Growth
Third-party logistics (3PL) providers have seen high levels of demand in recent years, in large part due to the spike in e-commerce since the start of the pandemic. Last spring, Forbes published an article covering the opportunities and challenges 3PL companies face as the world of online purchasing and delivery continues its surge. ServiceCentral provides [...]
April 19, 2022
Is Electronic Device Overheating a Thing of the Past? Researchers Are Closer Than You May Think
Overheating has long been an enemy of electronic device performance. When devices like tablets and cell phones overheat, their performance slows down, parts malfunction, and the devices may stop working altogether. As we’ve continually come to rely more heavily on these devices, the need for optimal device engineering increases – especially as it relates to [...]
March 25, 2022
Announcing RepairQ 1.18 Release from ServiceCentral
FOR IMMEDIATE RELEASE: March 25, 2022 – Atlanta, GA – ServiceCentral® Technologies Inc. is pleased to announce that it is releasing the RepairQ® 1.18 update to all subscribers on Tuesday, March 29th 2022. The update will provide its users access to new integrations, including Square® Payments with a Square Terminal, Apple® GSX for ASPs and IRPs, and Samsung® GSPN for [...]
March 7, 2022
Learning Patience in an On-Demand Society
We’re so excited that our very own Vice President of Sales and Partnerships Chris Bleess had the opportunity to chat with Scott Luton from the Supply Chain Now podcast! When thinking about the current state of reverse logistics, patience isn’t always the first thing that comes to mind. Unless, that is, you’re ServiceCentral’s Vice President [...]
March 1, 2022
Find and Manage Third-Party RMA Services With Help From These Software Tools
OEMs, Retailers, and Third-Party Authorizers have a particularly unique challenge in 2022. With supply chain complexities on the rise (reverse supply chain, specifically), finding an efficient means of managing third-party services for returns and repairs has never been more vital. At ServiceCentral, we provide RMA software for operations seeking reverse logistics management solutions and also [...]
February 15, 2022
4 Tips for Better RMA Operations: Warranty & Insurance Claims
Keeping the customers happy and the overhead low is Warranty and Insurance 101. Unfortunately, achieving quarterly goals while maintaining long-term relations is not the easiest balance to achieve. Returns management software systems are what stand between the customer’s claim and the internal scrambling for optimal efficiency. While these systems should be there to guide the [...]
February 10, 2022
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