January 17, 2024
Maximizing Productivity: The Top Features of Effective Computer Repair Shop Software
Computer repair shops face a lot of challenges all the time. Complex repair requests, device tracking, client relationships, and inventory management – all this needs to be conducted smoothly for an efficient workflow. Modern problems require modern solutions and software tools are the solutions to these problems. The use of effective Point of Sale (POS) […]
March 1, 2022
Find and Manage Third-Party RMA Services With Help From These Software Tools
OEMs, Retailers, and Third-Party Authorizers have a particularly unique challenge in 2022. With supply chain complexities on the rise (reverse supply chain, specifically), finding an efficient means of managing third-party services for returns and repairs has never been more vital. At ServiceCentral, we provide RMA software for operations seeking reverse logistics management solutions and also [...]
February 15, 2022
4 Tips for Better RMA Operations: Warranty & Insurance Claims
Keeping the customers happy and the overhead low is Warranty and Insurance 101. Unfortunately, achieving quarterly goals while maintaining long-term relations is not the easiest balance to achieve. Returns management software systems are what stand between the customer’s claim and the internal scrambling for optimal efficiency. While these systems should be there to guide the [...]
March 28, 2016
Repair Depot Management with ServiceCentral (Infographic)
Software Solutions for Repair Service Businesses Click Image for Full Resolution ServiceCentral’s Repair Order Tracking Process Overview ServiceCentral’s software platform tracks and manages the the flow of product through the entire return and repair process, from RMA, initial receipt and triage, to repair, QA and shipment. Powerful administration tools enable your business to configure unlimited service, […]
February 26, 2016
Group Segmentation Capabilities of ServiceCentral’s Service Management Software Suite
One of the most significant features of Cloud Computing is the ability to operate specific instances of a software application on a shared environment while keeping processes and data organizationally separated. But what if you are a national or global organization that wants both the benefits of shared resources and business unit separation without losing […]
February 1, 2016
ServiceCentral Software Highlights: Unlimited Programs & Workflows
One of the most daunting challenges facing after-sales product support and repair organizations is how to effectively manage the differentiation of processes/operations based on unique product design, sales vendor, customer warranty entitlement, technician skills, etc. Yes, the combinations are infinite and can be overwhelming, however, with the ServiceCentral platform, they are completely manageable via the […]
November 11, 2015
Benefits of Streamlining Customer & Product Service Operations
Catapult your Customer Service Operations and After-Sales Product Support to the Next Generation with One Strategic Vision In recent years, the drive to increase overall business revenue from customer service programs and after-sales product support operations has become a top priority for many organizations. The “why” is easy: It’s much less costly to keep and […]
October 8, 2015
Our Solution: The Retail Service Management Process (Infographic)
Optimize Retail Repair Operations with Our Customizable Solution Click Image for Full Resolution Why Choose the ServiceCentral Platform? When it comes to effective after sales service and repair of products, retail service management can present unique challenges for your organization. Connecting disparate, but integral, systems and service networks, often times located in different cities in […]
April 14, 2014
Heartbleed Response
ServiceCentral does use Secure Socket Layer (SSL) technology to protect transactional information for our hosted customers. We have reviewed our technology infrastructure and the Heartbleed vulnerability does not impact our hosted operations due to the architecture we have in place.
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