ServiceCentral does use Secure Socket Layer (SSL) technology to protect transactional information for our hosted customers. We have reviewed our technology infrastructure and the Heartbleed vulnerability does not impact our hosted operations due to the architecture we have in place.
To learn more about the Heartbleed virus and how it works, go to the Heartbleed blog.
Al is responsible for ServiceCentral’s data center architecture and technology platforms, as well as implementation for our enterprise and global customers. Al is an information systems professional with over 30 years of experience.
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