ServiceCentral® brings Samsung’s GSPN to independent repair partners with RepairQ®.
As a continued commitment to connecting consumers, products, and services around the world, ServiceCentral announced today a new integration between Samsung’s Global Service Partner Network and their Independent Repair Partners using RepairQ. This unique service enables repair shop technicians to bring Samsung out-of-warranty repair requirements, like validating serials/IMEIs, using OEM parts, and reporting repair outcomes, into the RepairQ repair ticket workflow.
How it works
One-time authentication with Samsung GSPN and RepairQ
Unique ticket workflow for Samsung OOW repairs
Validate product serial number or IMEI
Limit adding of skus to OEM parts
Return Samsung device details, parts used, and resolution to GSPN
- Eliminates swivel seat data entry in GSPN
- Saves time on each Samsung transaction
- Guides technicians through Samsung repair workflow
- Reduce reporting errors and increase efficiency