Engaging Customers Using Service Portals
A great service experience starts with superior communication and convenience.
Businesses and consumers continue to seek greater convenience and accountability from their vendors. Combined with vendors desires to create excellent service experiences and drive customer satisfaction, top manufacturers and vendors are seeking to create or improve their service web portals. ServiceCentral has the experience and kit of tools to easily build a better online experience. From service appointment scheduling and service location wayfinding, to repair status and resolution reporting, we can help.
Powerful, Simple, and Scalable
- Support RMAs, repairs, returns, exchange, trade, and more
- Get started quickly with a toolkit featuring unique plug-and-play options
- Integrate and personalize even further using our powerful APIs
Supports Each Service Step
- Engage users through simple registration
- Capture customer details and product issues
- Direct product handoff via appointments, drop-off, or shipping
- Offer access to real-time service status for their products
User Friendly and Accessible
- Use web standard with users and developers in mind
- Accessible through desktops, tablets, and mobile devices
- Easily deployable for a single region or multiple countries
User Access and Privacy
- Provide open access or validate new users
- Control access through roles and permissions
- Protect personal information (PII) and meet regulations
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