We understand that business insight gained from quality reporting enables your organization to realize its maximum revenue potential. As a result, we invest heavily in service management reporting because we know our customers need the ability to track trends, quantify productivity & operational goals, and identify inefficiencies.
ServiceIntelligence™ is a comprehensive set of service management reporting tools that includes powerful ad hoc capability, real-time graphical dashboard displays, industry standard reports, and replicated database options. In addition to ServiceManager™ for system administration, ServiceIntelligence™ service management reporting is included in every ServiceCentral implementation and supports the reporting for all ServiceCentral product modules.
Ad Hoc Service Management Reporting
- Build unlimited custom reports quickly and easily; modify as needed and control user access.
- Schedule report generation and determine delivery options (web/email) and format (pdf, excel, etc.).
- Define report style and add chart graphics to visually present report data as desired.
Service Management Dashboard Reporting
- Graphical interface reports provide real-time snapshots of work in progress, operations, and productivity.
- Configurable data parameters and chart layout (Pie, Bar, Trend, Plot) for customized views.
- Drill down capability to see reporting details down to the individual work order or data element.
Standard Reporting for Service Management
- Standard system reports available on customer activity, employee productivity, and product activity.
- Selectable data parameters and output configurations enable customized output.
- Export report data for further manipulation.