Complete Repair Tracking Software Management
RepairCenter™, ServiceCentral’s repair order software module, enables facilities to track and manage the flow of product through the entire return and repair process, from initial receipt and triage to repair, quality assurance, and shipment. RepairCenter™ is designed for use by any business that performs repair or refurbishment activities, including authorized service centers, repair depots, retail service centers, 3rd party service providers, and manufacturers. RepairCenter™ is the essential piece every repair shop needs for efficient repair tracking software.
For businesses authorized to perform in-warranty OEM repairs, RepairCenter™ often pairs with WarrantyManager™ to automate and streamline the OEM claim file process. For organizations with end-to-end product service and repair objectives that include retail and on-line channels, RepairCenter™ is best in combination with ServiceCounter™, InventoryManager™, and ServicePortals™. Common RepairCenter™ repair management software integrations include inventory and/or ERP systems.
Service Repair Order Software Features
Unlimited Configurable Workflows Streamline Operations
Create and refine your own repair management workflows to support different product, customer, and business program with a unique process, data capture, and validation set. This flexibility will help to ensure consistency, efficiency, and customer service excellence.
Validations Ensure Data Integrity and Reduce Rework
Information captured in a work order is analyzed at each step in a workflow and must pass validation before a user can move forward in the process. This is done to ensure the most accurate level of data collection resulting in reduction of rework.
Real-time Inventory Management for Service Order Repair
As parts are consumed in the repair process, real-time updates are sent to InventoryManager™ for parts management and tracking.
Automated Product Information Improves User Productivity
Product specifications are determined automatically upon work order creation, making associated warranties, repair history, service bulletins, and parts list available for review at any time in the workflow process of our repair order software.
Warranty and Workflow Rules Enforce OEM Compliance
Configurable warranty validation schemes and customized workflow processes ensure that repair and service data is captured specific to unique model requirements and in compliance with OEM warranty claim specifications. Use ServiceCentral’s WarrantyManager™ to automate the claims file process.