An Enterprise Service Management Software Solution
ServiceCentral's enterprise service management software is a comprehensive set of software solutions for managing the end-to-end after-sales product support. The ServiceCentral service management software suite provides a configurable workflow management system, ServiceManager™, and a powerful set of reporting tools with ServiceIntelligence™. Our service management software's suite of add-on modules allow businesses to better focus on particular areas in the service and repair chains.
ServiceCentral’s Service Management Software Modules
ServiceManager™: The central component and engine of ServiceCentral’s service management software suite for system setup, administration, and configuration of all ServiceCentral modules.
ServiceIntelligence™: Robust reporting tools for comprehensive data analysis, service management insight, and business intelligence.
ServiceCounter™: Module for retail stores, service counters, and customer service centers to track and manage returns and service of customer product.
RepairCenter™: Module for repair and refurbishment centers to track and manage repair work orders, parts consumption, labor, and shipping of product.
ReturnsManager™: Module for 3rd party services and consumers to submit and track the returns and service of approved product and parts.
WarrantyManager™: Module for authorized service centers to automate, manage, and maximize OEM warranty claim processes.
InventoryManager™: Module for parts and equipment inventory management including order management, receiving, consumption, stock transfers, and adjustments across unlimited locations.
ServicePortals™: Standard and custom-developed portals that provide online views into the service management process for customers, partners, and vendors.
Whether the service management software suite is implemented as a point solution or used in full support of end-to-end service and repair, the shared architecture of all modules enables seamless workflow and reporting across the entire service organization. ServiceCentral's service management software is 100% web-based and scalable to support any size organization, with multiple delivery and licensing options available. Common integrations with other systems include ERP, POS, inventory, and accounting packages.