Cellular Gallery Tech Center has signed to implement ServiceCentral’s service management software to automate their handset repair management and refurbishment processes.
Today ServiceCentral Technologies announces that Cellular Gallery Tech Center (CGTC) has selected the ServiceCentral Return and Repair SaaS Suite as the service management software CGTC will use for tracking handset repair and refurbishment in its Puerto Rico based service depot repair center. CGTC will leverage ServiceCentral’s software to capture all repair transaction data, streamline operations, and provide detailed business intelligence reporting of key productivity and performance metrics. Scheduled to go live in August 2010, ServiceCentral’s highly configurable and scalable solution will enable CGTC to make proactive workflow changes in support of the dynamic nature of operations and the expected growth in business.
Mark Riley, Director of Sales for ServiceCentral, comments, “We are very excited to gain CGTC as a client and to expand our international presence to Puerto Rico. CGTC is an ideal client for us due to our wireless industry expertise combined with our hosted service and repair software solutions, multi-language user interface, and new inventory management capabilities.”
Ezequiel Nieves, a CGTC Partner, adds “We selected ServiceCentral because of their experience and historical success with service management software in the wireless repair industry. We found in comparison to alternative solutions, the ServiceCentral Return and Repair Suite will allow us to quickly deploy proven software without large capital investments in hardware. The new solution will also play an integral part in achieving our expansion goals, supporting our new contracts with wireless carriers and meeting the warranty requirements of equipment manufacturers.”
About Cellular Gallery Tech Center
Cellular Gallery Tech Center is an innovative leader in the wireless repair industry. Located in San Juan, Puerto Rico, Cellular Gallery Tech Center currently performs in warranty and out of warranty repair and refurbishment services for wireless carriers, including Claro, for several different handset models and manufacturers.