As a member of the Oracle PartnerNetwork, ServiceCentral continues to provide best-in-class solutions for after-sales product support. 

October 8, 2012 — ServiceCentral is pleased to announce that in an effort to expand its technology offerings to its customers, it is now a member of the Oracle Partner Network (OPN) Specialized: Gold Level. At this level, ServiceCentral has access to the complete Oracle product portfolio allowing for optimal system configuration, implementation and high available technologies for its customers.

Becoming a member of the Gold Level OPN required verification of ServiceCentral’s skill certification and competency in Oracle systems. Achieving this level of the OPN also entails Oracle’s acknowledgement of ServiceCentral’s positive and substantial relationship with customers and expertise is its own field, reverse logistics and after-sales product support.

Al Seidl, CTO of ServiceCentral, recently commented on the new partnership, “ServiceCentral has long maintained Oracle as its database backend for our enterprise scalable products. Expanding our relationship to become an official Oracle Partner will help us more effectively leverage the technology advances that Oracle provides while providing global scalability for our multi-national client base. Additionally, becoming a Gold Level Oracle Partner expands our organizations access to Oracle subject matter experts and engineering support which enable us to more effectively align our product architecture with best practices in database design and performance tuning.”