Quality One Wireless expands business to China with a new wireless handset service facility powered by ServiceCentral’s Service Management Software.
January 20, 2010 — Today ServiceCentral Technologies announces that Quality One Wireless, an organization with focus in wireless sales, service and distribution, has expanded its use of ServiceCentral software to a new venture in China. The service and repair tracking software is used to manage the work performed within the China facility which includes the content cleansing and reflashing of wireless handsets. ServiceCentral’s progressive workflow management engine, data integrity rules and expansive reporting features were critical elements in securing this new line of business for Quality One Wireless.
Quality One Wireless has been using ServiceCentral’s service and repair management software in its Orlando based authorized service center since 2007 to track and report on the repair and refurbishment of handsets for their clients which include carriers and manufactures. Quality One originally selected and continues to use ServiceCentral software for its flexibility to respond and accommodate change and growth in business, in addition to its expansive business intelligence reporting tools. ServiceCentral has enabled increased productivity, the realization of operational efficiencies and the gain of new business; direct results of comprehensive process control and improved management insight.
Mark Boletti, Director of Operations at Quality One Wireless, comments, “ServiceCentral software has given our company a competitive advantage in acquiring new business and in driving down our overall production costs. The intuitive nature of the product contributes to its ease of usability and low learning curve for line employees. The quality and accessibility of ServiceCentral’s reporting, especially the Key Performance Indicators, enables our supervisors to focus on continuous operational improvements.” Mark Riley of ServiceCentral adds, “We are so pleased that Quality One has chosen our Service Management Software for its new business engagement in China. We pride ourselves in providing state-of-the-art, cost effective IT solutions that easily enable business expansion and raise the bar for quality and productivity.”
About Quality One Wireless
Quality One Wireless, LLC, is a company with multiple affiliate companies in the wireless device sales, service, and distribution industry. The Nevada based company with its Headquarters in Orlando, Florida distributes mobile phones and other related wireless communication equipment globally. Supported lines of business include: Inventory purchasing, sales of most major manufactures of mobile phones, accessories, repair parts, refurbishing of today’s top phones to the industry’s top quality standard, in/out of warranty repairs for multiple manufactures and the management of distribution logistics of cellular phones, PDA’S, wireless air cards, fixed wireless, accessories, repair component parts, and other wireless communications equipment. For more information, please visit http://www.q1w.net.