ServiceCentral’s newly released product includes a new application framework that provides hooks throughout the application where custom code can be added, enabling maximum product customization to without costly changes to core code. 

May 26, 2008 — Today ServiceCentral Technologies announces the release of the version 6.2 of their Return and Repair Suite™. Though ServiceCentral’s current customer list includes many carriers, service and repair companies in the Wireless, Telecom and Consumer Electronics industries, this release enables the software to be easily applied and used in any industry needing streamlined workflows for the management and tracking of service and/or repair.

Version 6.2 is an extension of the popular 6.0 line and includes enhancements to product and parts administration, as well as the debut of a new product feature called Custom Business Logic (CBL), an architectural enhancement to the application’s framework.

ServiceCentral’s CBL enables client specific custom interfaces and business functionality to be quickly and easily added to any step of a workflow without requiring any changes to core ServiceCentral software. CBL provides a low impact and economical way for clients to incorporate and automate their unique business process needs and reach a new level of operational efficiency and control.