Available Opening: Atlanta, GA

Product Operations Manager

About

The Product Operations Manager is responsible for developing and managing the systems and best practices that power pre-sales solutions and product development. Coordinating across teams, this Manager assists with maintaining and reporting on R&D, product, and project backlogs, gathering pre-sales project scope requirements, and supporting the Product Team by organizing product sprints and keeping the team running efficiently. A successful person in this role will be highly collaborative and organized.

Skills Needed

• People-centric personality
• Excellent communication skills, both oral and written
• Time management
• Innovative and client focused
• Analytical and forward thinking

Responsibilities

• Manage the product research and design systems and processes
• Optimize the product development process, developing and standardizing best practices in collaboration with other teams
• Lead the pre-sales scope gathering and solutioning process, coordinating with Business Analysts, Software Architects, Product Owners, and Sales / Account Managers and assisting with pre-sales solution design
• Deliver key project/product artifacts to delivery teams upon project approval
• Coordinate with Product Owners to maintain R&D, product and project backlogs, reporting delivery schedule changes and expectations to Project Managers and the Product Team as a whole
• Support Product Managers, UX Researchers and Designers by organizing and updating project status, key project data, and maintaining roadmaps
• Lead analysis of product marketplace success, providing feedback to the Product Team and Executive Team
• Assist the Product Team in tracking and meeting team OKRs
• Advocate for product development best practices within the Product Team, and across the company

Education and Work Experience

• Ability to collaborate effectively with other teams, balancing competing priorities
• Minimum 2 years of professional experience in a software product operations or project / product management role
• Experience using and managing Project, Product and Content Management Systems
• Bachelor’s Degree in Psychology, Sociology, Business, Management Information Systems, or related field
• Experience managing software projects for internal and external clients
• Experience maintaining comprehensive artifacts such as product backlogs, project plans, sprint boards, and roadmaps
• Excellent verbal and written communication skills to collaborate with technical and business stakeholders

Personal

• Self-Starter
• Excellent interpersonal skills
• Persistence
• Quick learner
• Conceptual, strategic thinker
• Energy, ambition and drive to succeed – “Makes things happen”
• Hands-on
• Accustomed to achieving results.
• Excellent communication skills in writing and verbally

Company’s Leadership Competencies

• Shows determination to achieve excellent results
• Focuses on the market
• Finds better ways
• Demands top performance
• Develops Self and others

ServiceCentral respects the privacy of our employees, customers, and partners and is committed to protect information from internal and external threats. Information technology systems and data are valuable assets which are essential in supporting ServiceCentral’s strategic objectives. Effective information security management is critical in order to ensure the successful enablement and delivery of business functions and services. ServiceCentral is committed to preserving the confidentiality, integrity and availability of all physical and electronic assets.

As an employee of ServiceCentral, you will be provided access to systems and data that are appropriate for your role and job description. You are required to accept ServiceCentral’s Information Security and Privacy Policy concerning the acceptable use of ServiceCentral technology resources and information processing, email, instant messaging, Internet connections, and telecommunications. The policy also includes acceptable use of ServiceCentral financial data, trade secrets, customer data, consumer PII and employee PII that you are authorized to access. All employees are required to accept ServiceCentral’s Social Media Policy.

Compensation

• Flexible telecommuting program (local only)
• Generous paid time off policy
• Health insurance and 401K
• Competitive compensation

Join Our Team

We believe in creating teams with purpose and forging successful career paths as we grow. If you are a hungry, independent thinker who values people and community, we want you on our team.