404.870.7070 | Contact | Customer Support

Service Management Solutions

Service Management Solutions for Businesses

The business service management solutions offered in our enterprise level software platform allow your business to provide comprehensive end-to-end after-sales customer service support. Highly configurable and customizable, the ServiceCentral suite of service management tools will help your company reduce costs and improve overall customer satisfaction.

cogsUnlimited Workflows & Custom Fields

Support each service-oriented business program with a unique workflow, data capture, and validation set to realize maximum efficiency and achieve excellence in customer service.

globeCustomizable, Multi-Lingual Interface

Build each work order screen to display only content pertinent to the workflow and applicable business need. Multi-lingual capability enables global use.

keySystem Security & Access Flexibility

Complete control of security role creation and feature/function access provides unique views for all user types and business models.

barchartPowerful Reporting

Our service management software solution includes real-time graphical reporting with drill-down views for key performance and operations metrics. Business users can also design, format, and schedule delivery of custom ad hoc reports to ensure visibility into all their processes.

cloudImplementation Flexibility

With our 100% web-based architecture, hosted solutions provide ease of deployment and low total cost of ownership. Additional licensing options include onsite installation to fit any business model requirements.

Comprehensive Service Management Solutions

Retail Service Management Solutions

With ServiceCentral's leading service management solutions, your company can effectively manage all its retail services operations in one intuitive interface so your staff can focus more on serving your customers' needs.

Repair Depot Management Solutions

Our service management solutions allow your company to automate and streamline your repair operations with configurable, data driven workflows so your workforce can work faster with better results.

Returns & RMA Management Solutions

Our service management tools enable you to streamline your returns and RMA processing operations with faster turn around times, so you decrease your costs and provide superior service to your customers.

Service Network Management Solutions

Easily stay on top of managed service providers and vendors on a single business service management solutions platform and gain the insight needed to focus on the bottom line and continue to grow your business.

Retail Solutions

Connect with Your Customers and Partners Easily
Create a Consistent Customer Experience

Provide simple, error-proof, easy to learn UIs for Retail Staff
Provide Simple, Error-Proof, Easy to Learn UIs for Retail Staff

Connect with your customers
Connect With Your Customers

Repair Solutions

Capture complex data based on product & service requirements
Capture Complex Data Based on Product & Service Requirements

Stay on Top of Inventory.
Stay on Top of Inventory

Reduce Costly Errors.
Reduce Costly Errors

RMA Solutions

Manage All Your Returns in One System
Manage All Your Returns in One System

Connect with Your Customers and Partners
Connect with Your Customers and Partners

Reduce Costly NTF Returns
Reduce Costly NTF Returns

Service Network Solutions

Connect With Your Partners on a Single Platform
Connect With Partners on a Single Platform

Automate Consistent Warranty Entitlement Verification
Automate Consistent Warranty Entitlement Verification

Manage your entire service network and workforce
Manage your Entire Service Network and Workforce