Service Management Solutions for Businesses
The business service management solutions offered in our enterprise level software platform allow your business to provide comprehensive end-to-end after-sales customer service support. Highly configurable and customizable, the ServiceCentral suite of service management tools will help your company reduce costs and improve overall customer satisfaction.
Unlimited Workflows & Custom Fields
Support each service-oriented business program with a unique workflow, data capture, and validation set to realize maximum efficiency and achieve excellence in customer service.
Customizable, Multi-Lingual Interface
Build each work order screen to display only content pertinent to the workflow and applicable business need. Multi-lingual capability enables global use.
System Security & Access Flexibility
Complete control of security role creation and feature/function access provides unique views for all user types and business models.
Our service management software solution includes real-time graphical reporting with drill-down views for key performance and operations metrics. Business users can also design, format, and schedule delivery of custom ad hoc reports to ensure visibility into all their processes.
With our 100% web-based architecture, hosted solutions provide ease of deployment and low total cost of ownership. Additional licensing options include onsite installation to fit any business model requirements.