Enterprise Customer Service Workflow Management
ServiceManager™ is ServiceCentral’s central workflow management software component providing the workflow management and system administration used to configure and maintain the entire service management software suite. The user-friendly interface of our workflow software is designed specifically for use by business management and administrative staff.
ServiceManager™ and ServiceIntelligence™ are included in every ServiceCentral installation, in addition to one or more add-on modules: ServiceCounter™, RepairCenter™, ReturnsManager™, InventoryManager™, WarrantyManager™, and ServicePortals™.
ServiceManager™ Workflow Software Features
Robust Administration with Workflow Management
With our workflow management software, you can configure unlimited workflows, tailoring each service and repair process to match your operational needs. With ServiceManager™, you have complete control over each screen a user will see, the actions each user can take, and what’s required to move on to the next step.
Complete Control with System Security
As the system administrator, you control every level of security within ServiceManager™. Users can be divided into multiple locations, groups, and roles. From there, you can determine the access levels for those divisions, down to specific screens, functions, and/or data segments.
Global Adaptability for Any Business
With multilingual capability and 100% web-based, ServiceManager™ can be used anywhere your business takes you. In our workflow software, you can add and manage an unlimited number of languages, as well as modify standard field names to reflect your company’s specific terminology and nomenclature.
Maximum Data Control and Flexibility
Determine the specific data your company needs, how it should be validated, and where in the process it should be captured. With unlimited custom fields, your business can gather the data it needs at any point in the process, all of which is available for reporting with ServiceIntelligence™.