Automate the Warranty Claims Management Process
ServiceCentral’s robust warranty management software solution, WarrantyManager™, enables repair organizations to automate the Original Equipment Manufacturer (OEM) warranty claims process. Using service and repair data captured in RepairCenter™, WarrantyManager™ automatically validates, generates, and submits warranty claims in compliance with OEM file specifications. Our warranty claims management software is typically used by authorized service centers and repair organizations that perform in-warranty return, repair, or service work.
ServiceCentral has custom warranty management software packages available for many common manufacturers and can quickly create packages for other manufacturers. Administrators can also develop custom warranty extractions based on a set of basic parameters. WarrantyManager™ requires implementation with RepairCenter™, as it is the source of the service and repair data needed for generating the warranty claim files.
Features of Our Warranty Management Software Solution
Maximize Warranty Entitlement Revenue
Service & Repair organizations can realize the highest level of warranty claims entitlement revenue by automating the warranty claim process, reducing associated operations costs, and achieving maximum claim approval rates.
Optimize Warranty Claims Submissions and Acceptance Levels
ServiceCentral validates warranty information at the time of repair to establish compliance with model, manufacturer, and program requirements. The ability to create test files and review prior to submission further ensures correct file creation.
Reduce Overhead Expenses
The ServiceCentral warranty claims management software module helps eliminate errors associated with manual work and the resource costs associated with warranty claim file creation by automatically creating files using the data collected from RepairCenter™.
Improve Leverage in Negotiations and Customer Relations
Use the data captured in WarrantyManager™ and RepairCenter™ for greater advantage in negotiating service contracts, improving customer relationships, and growing new business.
Assure Data Integrity
We address complex, meticulous OEM warranty claims reimbursement rules head-on, working directly with clients and OEMs to identify all specifications and rules required.