Enterprise Level Returns Management Software
ReturnsManager™ is the returns management software module from ServiceCentral’s service management software suite that allows consumers, retailers and other supply chain partners to submit and track the return of products and parts. ReturnsManager™ supports single or multiple item RMAs (Return Merchandise Authorizations) from channel partners or consumers directly for streamlined reverse logistics management.
ReturnsManager™ can be deployed as a ServicePortal™, providing customized web-based user interfaces for your clients and partners, or integrated with other external RMA tracking software systems.
RMA Software: Reverse Logistics Software Features
An RMA Software with Unlimited Configurable Workflows Streamline Operations
Create and refine your own returns management software workflows to support different product, customer, and business programs with a unique process, data capture, and validation set. The flexibility offered by our reverse logistics software will help to ensure consistency, efficiency, and customer service excellence.
Unlimited RMA Types
With the many different types of RMA software needs, efficiently managing returns can become a staggering task. ReturnsManager™ supports product and warranty validation to enable your company to determine the RMA type from single to bulk, in or out of warranty, and even serialized versus non-serialized product.
Accurate Diagnostics for Problem Identification and Returns Avoidance
As a leading returns management software solution, ReturnsManager™ has integration capability to work with best-in-breed diagnostic tools for mobile devices and other electronic products. This will allow for not only a considerable reduction in total returns, but also pass along critical information to determine the path of returned product, from repair and reclamation to refurbishment and disposal.
Go Green with Responsible Chain-of-Custody (CoC) Exchange
Support your company’s green initiatives with data validation to ensure proper disposal procedures are followed, whether your company is responsible for disposal or sent to a third party. ReturnsManager™ product returns software can automate the forms needed to pass CoC to the appropriate party specific to your industry’s requirements.