Improve Convenience with ServicePortals™ Customer Portal Software
ServicePortals™ customer portal software by ServiceCentral provides for additional service management gateways or customer service web portal interfaces designed for a specific audience involved in the service chain. This audience might include internal users, customers, call centers, or integral 3rd parties. Whether a customer service portal page is needed to consolidate business systems and operations information or to provide access to a designated set of ServiceCentral data or even to perform limited set of functions, the ServicePortals™ options are endless.
Customer Service Portal Software Options
ServicePortals™ complete the Service Management Software Suite by enabling 360° product service, repair visibility, and support. Each ServicePortals™ project is scoped through a requirements analysis to make sure it is the exact solution your company needs. Examples of ServicePortals™ customer portal software applications include:
Service Homepage Portal
Empower your employees with a one-stop shop homepage for all relevant job duty information and application access, enabling them to perform efficiently and provide the best service possible. View message boards, see reporting dashboards, display company bulletins, or consolidate access for all system applications. The possibilities for customer service portal software are endless and tailored specifically to the needs of your operation.
Provide maximum customer service with a web portal interface to initiate the RMA process for product returns, request service and repair, accept or deny cost estimates and quotes, add comments, and view the status of service requests at their convenience. This customer service web portal is typically embedded within a frame on your website and branded for a seamless look and feel. Based on your specific functionality requirements, the portal can require the customer to create a user account and login for access.
Call Center Portal
Provide call centers with an interface to view designated work order information, add customer comments to the work order, access FAQs and scripts, or answer general customer inquiries. If needed, provide additional functionality to create and modify work orders.
3rd Party Portal
Proactively engage communications and improve relationships with clients, vendors, or manufacturers by providing a customer portal software interface to access information or perform functions specific to their role in your business model.