Motorola implements ServiceCentral’s service management platform in North America, South America, Europe, and Southeast Asian markets.
Atlanta, July 8, 2015 – ServiceCentral Technologies, a global leader in service management software solutions, is proud to announce the deployment of its ServiceManager™ solution with Motorola Mobility. Multiple countries in South America, North America, Europe and Southeast Asia have implemented this enterprise-level service management platform and the rollout is underway in the United States.
Motorola, pioneer of the mobile communications industry, sought a solution to provide visibility to its globally diverse service network, ultimately selecting ServiceCentral for its flexible and feature-rich service management platform. The ServiceCentral solution unifies Motorola’s device support operations across all regions, providing centralization of data capture in one system with a common set of core business rules to ensure a consistent consumer experience with after-market support.
The global partnership with Motorola is the embodiment of ServiceCentral Technologies’ one world, one system philosophy. Regardless of whether service and repair data for Motorola devices is captured utilizing one of ServiceCentral’s service management software interfaces or via third party integration, the information collected is consistent, enabling unified global business intelligence. Visibility into the world-wide service network enables Motorola to manage its service providers to consistent inventory, turnaround time, warranty validation, claim submission, and customer satisfaction performance metrics.
“We were honored to have been selected by Motorola for such a critical consumer experience transformation initiative,” commented Steve Teel, President and CEO of ServiceCentral. “Our history of successful large scale service management projects gave Motorola the confidence in our team’s ability to meet their complex business requirements. Now with deployments in over 15 countries, 4 languages and hundreds of independent third party service partners deployed, Motorola has greater management and visibility to their entire service network.”
ServiceCentral’s service management platform enables clients to configure their own unique business specific end-to-end after-sales solution with fully customizable workflows and business rules. From returns and repair to quality assurance and disposition, warranty claims, reporting, and more, ServiceCentral’s platform provides a solution for and visibility through the complete service process.
Founded in 1991, ServiceCentral is an enterprise service management software solution that is implemented and supported globally. From electronics and telecom to healthcare and security, ServiceCentral’s service management software fits the needs of any warranty service or repair management organization.
For more information on ServiceCentral and its software platform’s capabilities, contact us today.
Motorola Mobility, a Lenovo company, creates mobile devices and wireless accessories that simplify, connect and enrich people’s lives. For more information, visit www.motorola.com/mobility.